I can't access after installation

[b.guercilena]

Hi everyone,

I've just installed jaspersoft Studio.

I compiled the authentication form, but it returned the message error 'The provided credential are invalid!' but I'm sure they're correct (I used the same to access this site).

Can anyone help me? I really need open jaspersoft Studio.

 

thank you

Barbara

[Giulio Toffoli]

Hi Barbara, are you able to access the community website with a browser,? Are you behind a proxy? What OS are you using?
This information would help use to understand the problem.

Thank you

Giulio

[djbaguilar]

I am facing a similar issue with login. I'm behind a proxy and cannot disable it, so I get a temporary error in name resolution when trying to login. How do I set the proxy settings in jasper studio if I cannot open it to configure it properly?

I'm able to login using a browser. 

I have already tried to change the ini file to add proxy settings, but it still doesn't work.

ERROR:

java.net.UnknownHostException: community.jaspersoft.com: Temporary failure in name resolution
    at java.base/java.net.Inet4AddressImpl.lookupAllHostAddr(Native Method)
    at java.base/java.net.InetAddress$PlatformNameService.lookupAllHostAddr(Unknown Source)
    at java.base/java.net.InetAddress.getAddressesFromNameService(Unknown Source)
    at java.base/java.net.InetAddress$NameServiceAddresses.get(Unknown Source)
    at java.base/java.net.InetAddress.getAllByName0(Unknown Source)
    at java.base/java.net.InetAddress.getAllByName(Unknown Source)
    at java.base/java.net.InetAddress.getAllByName(Unknown Source)
    at org.apache.http.impl.conn.SystemDefaultDnsResolver.resolve(SystemDefaultDnsResolver.java:45)
    at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:112)
    at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:376)
    at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:393)
    at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:236)
    at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:186)
    at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:89)
    at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:110)
    at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:185)
    at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:83)
    at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:108)
    at com.jaspersoft.studio.statistics.heartbeat.CommunityLogin.getCsrf(CommunityLogin.java:54)
    at com.jaspersoft.studio.statistics.heartbeat.CommunityLogin.verifyCredentials(CommunityLogin.java:106)
    at com.jaspersoft.studio.statistics.heartbeat.CommunityLoginDialog.buttonPressed(CommunityLoginDialog.java:269)
 

Thanks

Edited February 19 by djbaguilar
New info

[b.guercilena]

I'm sorry for the late response.

I'm using Windows 10 Enterprise,  I can access the website with the browser and I tried login jaspersoft studio behind a proxy and without proxy.

But a can't still access....

thank you

Barbara

[b.guercilena]

Hi everyone, I tried to  install the new version (6.21.2), but the problem persists.

Is there anyone who has faced and solved this problem?

[Giulio Toffoli]

Hi Guercilena,

You can configure your proxy settings by modifying your "Jaspersoft Studio.ini" file. Open it with a text editor and add the following startup options:

-Dhttp.proxyPort=<your proxy port>
-Dhttp.proxyHost=<your proxy host>
-Dhttp.proxyUser=<your proxy username, if needed>
-Dhttp.proxyPassword=<your proxy password, if needed>

Hope this helps,

Giulio