sarah.bilsborough Posted May 21, 2015 Share Posted May 21, 2015 Hi all, I'm having trouble installing the JasperReports Server. Windows server 2008 R2When the installer gets to the part where the tomcat is installed, I see a message 'Installing Tomcat as windows service with name 'jasperreports Tomcat' on the installer window.Looking at the services, I can see that the service has been installed, however the installer just hangs and won't progress any further.All that is available is the 'cancel' button.. not sure that is such a good idea.Any help gratefully received.Sarah Bilsborough Link to comment Share on other sites More sharing options...
ryanp424 Posted May 21, 2015 Share Posted May 21, 2015 Hello, Which version of JRS are you trying to install? I'm not too familiar with Windows, so these are guestimations:Are you running the installer as an Admin? You can also check the installation directory to see if Tomcat's logs have any informationYou can also enable debug mode by running the installer via the command-line:./sample-1.0-windows-installer.exe --enable-debugger[/code] Link to comment Share on other sites More sharing options...
ryanp424 Posted May 21, 2015 Share Posted May 21, 2015 Hello, Which version of JRS are you trying to install? I'm not too familiar with Windows, so these are guestimations:Are you running the installer as an Admin? You can also check the installation directory to see if Tomcat's logs have any informationYou can also enable debug mode by running the installer via the command-line:./sample-1.0-windows-installer.exe --enable-debugger Link to comment Share on other sites More sharing options...
hozawa Posted May 21, 2015 Share Posted May 21, 2015 I sometimes also have problem with JasperReports Server installer. All the time, I'm able to install JasperReports Server by first manually installing Tomcat and PostgreSQL database and selecting them during the installation. Link to comment Share on other sites More sharing options...
ryanp424 Posted May 21, 2015 Share Posted May 21, 2015 hozawa: Which OS are you experiencing issues with? Are you having troubles on Windows as well? Link to comment Share on other sites More sharing options...
sarah.bilsborough Posted May 22, 2015 Author Share Posted May 22, 2015 Thanks all for your posts. I'm installing the JRS version 6 64-bit. This is on a virtual machine, so wondering if that could have an impact (though I am logged in as the Administrator).I'll look to install tomcat separately and point to it during the installation of the JRS.CheersSarah Link to comment Share on other sites More sharing options...
ryanp424 Posted May 22, 2015 Share Posted May 22, 2015 sarah: If you have the installation.log or Tomcat's log files from the failed installations, can you provide those too please? Link to comment Share on other sites More sharing options...
hozawa Posted May 23, 2015 Share Posted May 23, 2015 JasperReports Server installs fine on virtual machines. The thing that may cause an error is long file path. Windows doesn't like long file path and it seems JasperReports Server file path is very long.Try to install directly in the root drive (e.g. C:) Link to comment Share on other sites More sharing options...
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