JasperReports Server installation hangs at point of installing tomcat

0

Hi all,

 

I'm having trouble installing the JasperReports Server.  Windows server 2008 R2

When the installer gets to the part where the tomcat is installed, I see a message 'Installing Tomcat as windows service with name 'jasperreports Tomcat' on the installer window.

Looking at the services, I can see that the service has been installed, however the installer just hangs and won't progress any further.

All that is available is the 'cancel' button..  not sure that is such a good idea.

Any help gratefully received.

Sarah Bilsborough

 

sarah.bilsborough's picture
Joined: May 21 2015 - 6:40am
Last seen: 4 years 4 months ago

Hello,

 

Which version of JRS are you trying to install? 

I'm not too familiar with Windows, so these are guestimations:

Are you running the installer as an Admin? 

You can also check the installation directory to see if Tomcat's logs have any information

You can also enable debug mode by running the installer via the command-line:

./sample-1.0-windows-installer.exe --enable-debugger
ryanp424 - 4 years 4 months ago

6 Answers:

0

Hello,

 

Which version of JRS are you trying to install? 

I'm not too familiar with Windows, so these are guestimations:

Are you running the installer as an Admin? 

You can also check the installation directory to see if Tomcat's logs have any information

You can also enable debug mode by running the installer via the command-line:

.<span style="color: rgb(51, 153, 51);">/</span>sample<span style="color: rgb(51, 153, 51);">-</span>1.0<span style="color: rgb(51, 153, 51);">-</span>windows<span style="color: rgb(51, 153, 51);">-</span>installer.<span style="color: rgb(0, 102, 51);">exe</span> <span style="color: rgb(51, 153, 51);">--</span>enable<span style="color: rgb(51, 153, 51);">-</span>debugger</span></p>

ryanp424's picture
Joined: Apr 27 2014 - 6:16pm
Last seen: 6 months 3 days ago
0

I sometimes also have problem with JasperReports Server installer. All the time, I'm able to install JasperReports Server by first manually installing Tomcat and PostgreSQL database and selecting them during the installation.

hozawa's picture
50973
Joined: Apr 24 2010 - 4:31pm
Last seen: 4 months 1 week ago
0

hozawa: Which OS are you experiencing issues with? Are you having troubles on Windows as well?

ryanp424's picture
Joined: Apr 27 2014 - 6:16pm
Last seen: 6 months 3 days ago
0

Thanks all for your posts. 

I'm installing the JRS version 6 64-bit.   

This is on a virtual machine, so wondering if that could have an impact (though I am logged in as the Administrator).

I'll look to install tomcat separately and point to it during the installation of the JRS.

Cheers

Sarah

sarah.bilsborough's picture
Joined: May 21 2015 - 6:40am
Last seen: 4 years 4 months ago
0

sarah: If you have the installation.log or Tomcat's log files from the failed installations, can you provide those too please?

ryanp424's picture
Joined: Apr 27 2014 - 6:16pm
Last seen: 6 months 3 days ago
1

JasperReports Server installs fine on virtual machines. The thing that may cause an error is long file path. Windows doesn't like long file path and it seems JasperReports Server file path is very long.

Try to install directly in the root drive (e.g. C:\)

 

hozawa's picture
50973
Joined: Apr 24 2010 - 4:31pm
Last seen: 4 months 1 week ago
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