eldonlee Posted August 31, 2020 Share Posted August 31, 2020 Dear all, I have installed jaspersoft report server and than create oracle jdbc source and then put the report into report server. The report was run successfully. But after the windows rebooted, the report could not be run after login as jsaperadmin.It keeps showing error message please contact site administrator as shown below: Error MessageThere was an error on the server. Try again or contact site administrators. (Error UID: d5efcfa7-3d14-48f8-a6ae-8fe353c91ad7) Please advise Link to comment Share on other sites More sharing options...
joseng62 Posted August 31, 2020 Share Posted August 31, 2020 Hi eldonlee, When ever you get "please contact site administrator as shown", best is the go to the jasperserver logs and see exactly what is causing the issues. It may be anything, it may be that there is an issues with the datasource connection, or a resource is missing or a jrxml design issues etc.Log file would be found in WEBSERVER_install_directroy/webapps/jasperserver/WEB-INFlogsjasperserver.log (This is the application log) If you dont see anything in the jasper logs, best to then refer to the webserver logs. So that would depends on which webserver you are running, but Tomcat is the most used, soWEBSERVER_install_directroy/logs Best to view catalina.2020-**-**.log (* = relevant month and day) or there should be a catalia.outIssues muight be server never started up properly, or not correctly loaded some of the classes, or there was a database connection issue etc.Best of luck. Hope you get it resolved Link to comment Share on other sites More sharing options...
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