Login in JasperStudio 6.21.1

[djbaguilar]

I'm able to login using a browser but I cannot login in Jaspersoft Studio 6.21.1. 

I get a temporary error in name resolution when trying to login. I'm behind a proxy and cannot disable it, I have already tried to change the ini file to add proxy settings, but it still doesn't work.
I have added these properties with the corresponding values to ini file.
-Dhttp.proxyPort=
-Dhttp.proxyHost=
-Dhttp.nonProxyHosts=localhost|127.0.0.1
-Dhttps.proxyPort=
-Dhttps.proxyHost=

ERROR:

java.net.UnknownHostException: community.jaspersoft.com: Temporary failure in name resolution
    at java.base/java.net.Inet4AddressImpl.lookupAllHostAddr(Native Method)
    at java.base/java.net.InetAddress$PlatformNameService.lookupAllHostAddr(Unknown Source)
    at java.base/java.net.InetAddress.getAddressesFromNameService(Unknown Source)
    at java.base/java.net.InetAddress$NameServiceAddresses.get(Unknown Source)
    at java.base/java.net.InetAddress.getAllByName0(Unknown Source)
    at java.base/java.net.InetAddress.getAllByName(Unknown Source)
    at java.base/java.net.InetAddress.getAllByName(Unknown Source)
    at org.apache.http.impl.conn.SystemDefaultDnsResolver.resolve(SystemDefaultDnsResolver.java:45)
    at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:112)
    at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:376)
    at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:393)
    at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:236)
    at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:186)
    at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:89)
    at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:110)
    at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:185)
    at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:83)
    at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:108)
    at com.jaspersoft.studio.statistics.heartbeat.CommunityLogin.getCsrf(CommunityLogin.java:54)
    at com.jaspersoft.studio.statistics.heartbeat.CommunityLogin.verifyCredentials(CommunityLogin.java:106)
    at com.jaspersoft.studio.statistics.heartbeat.CommunityLoginDialog.buttonPressed(CommunityLoginDialog.java:269)
 
Thanks

[Domenico Donofrio]

Hello,

 

UnknownHostException typically indicates that there was a DNS resolution failure.

Please verify your DNS settings and check again

[MpiWT]

I have the same problem. This is a proxy issue. Other applications where I can configure the proxy connect without any problems to the domain community.jaspersoft.com, but unfortunately, this one does not. I can add the configuration to the file

~\.eclipse\133911560_win32_win32_x86_64\configuration\.settings\org.eclipse.core.net.prefs

but it's not being taken into account. It doesn't help.

[ValaRa]

Hello,
I also have the same problem.
I can't login in Jaspersoft Studio 6.21.x. I'm able to login to community forum by browser.
I'm behind a proxy and WAF (firewall) with strictly controlled access and forbidden to other servers.
I got an error message:

...org.apache.http.conn.HttpHostConnectException: Connect to community.jaspersoft.com:443 [community.jaspersoft.com/18.172.213.105, community.jaspersoft.com/18.172.213.10, community.jaspersoft.com/18.172.213.28, community.jaspersoft.com/18.172.213.115] failed: Connection timed out: connect
    at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:156)
    at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:376)
    at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:393)
    at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:236) 
etc.
...

Thank you for your response

Rastislav