After installing jaspersoft server 9, im getting internal server error

[firdausieol]

Hi after installing the trial version, i cannot open http://localhost:8080/jasperserver-pro/login.html where it return internal server error. I can run http://localhost:8080/ just to make sure my tomcat is running.  Can anyone help me with this issue? 



06-Feb-2024 09:48:21.454 SEVERE [http-nio-8080-exec-19] org.apache.catalina.core.StandardHostValve.custom Exception Processing ErrorPage[errorCode=404, location=/404.html]
    org.apache.jasper.JasperException: java.lang.NullPointerException
        at org.apache.jasper.servlet.JspServletWrapper.handleJspException(JspServletWrapper.java:623)
        at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:499)
        at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:379)
        at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:327)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:596)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:209)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:153)
        at org.apache.logging.log4j.web.Log4jServletFilter.doFilter(Log4jServletFilter.java:64)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:178)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:153)
        at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:661)
        at org.apache.catalina.core.ApplicationDispatcher.doInclude(ApplicationDispatcher.java:537)
        at org.apache.catalina.core.ApplicationDispatcher.include(ApplicationDispatcher.java:480)
        at com.opensymphony.module.sitemesh.filter.PageFilter.applyDecorator(PageFilter.java:165)
        at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:63)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:178)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:153)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:337)
        at com.jaspersoft.jasperserver.api.security.IPadSupportFilter.doFilter(IPadSupportFilter.java:67)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:346)
        at org.springframework.security.web.access.intercept.FilterSecurityInterceptor.invoke(FilterSecurityInterceptor.java:106)
        at org.springframework.security.web.access.intercept.FilterSecurityInterceptor.doFilter(FilterSecurityInterceptor.java:81)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:346)
        at org.springframework.security.web.access.ExceptionTranslationFilter.doFilter(ExceptionTranslationFilter.java:122)
        at org.springframework.security.web.access.ExceptionTranslationFilter.doFilter(ExceptionTranslationFilter.java:116)
        at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:354)
        at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:267)
        at com.jaspersoft.jasperserver.api.security.externalAuth.JSDelegatingFilterProxy.doFilter(JSDelegatingFilterProxy.java:72)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:346)
        at com.jaspersoft.jasperserver.api.security.csrf.CorsAuthRedirectionFilter.doFilter(CorsAuthRedirectionFilter.java:50)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:346)
        at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:102)
        at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:354)
        at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:267)
        at com.jaspersoft.jasperserver.api.security.externalAuth.JSDelegatingFilterProxy.doFilter(JSDelegatingFilterProxy.java:72)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:346)
        at org.springframework.security.web.authentication.AnonymousAuthenticationFilter.doFilter(AnonymousAuthenticationFilter.java:109)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:346)
        at com.jaspersoft.jasperserver.api.metadata.user.service.impl.MetadataAuthenticationProcessingFilter.doFilter(MetadataAuthenticationProcessingFilter.java:143)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:346)
        at com.jaspersoft.jasperserver.war.util.RequestParameterAuthenticationFilter.doFilter(RequestParameterAuthenticationFilter.java:112)
        at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:354)
        at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:267)
        at com.jaspersoft.jasperserver.api.security.externalAuth.JSDelegatingFilterProxy.doFilter(JSDelegatingFilterProxy.java:72)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:346)
        at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:102)
        at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:354)
        at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:267)
        at com.jaspersoft.jasperserver.api.security.externalAuth.JSDelegatingFilterProxy.doFilter(JSDelegatingFilterProxy.java:72)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:346)
        at com.jaspersoft.jasperserver.war.UserPreferencesFilter.doFilter(UserPreferencesFilter.java:253)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:346)
        at org.springframework.security.web.authentication.AbstractAuthenticationProcessingFilter.doFilter(AbstractAuthenticationProcessingFilter.java:223)
        at org.springframework.security.web.authentication.AbstractAuthenticationProcessingFilter.doFilter(AbstractAuthenticationProcessingFilter.java:217)
        at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:354)
        at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:267)
        at com.jaspersoft.jasperserver.api.security.externalAuth.JSDelegatingFilterProxy.doFilter(JSDelegatingFilterProxy.java:72)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:346)
        at com.jaspersoft.ji.license.LicenseCheckFilter.doFilter(LicenseCheckFilter.java:96)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:346)
        at com.jaspersoft.ji.license.JILicenseFilter.doFilter(JILicenseFilter.java:85)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:346)
        at com.jaspersoft.jasperserver.war.NullFilter.doFilter(NullFilter.java:43)
        at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:354)
        at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:267)
        at com.jaspersoft.jasperserver.api.security.externalAuth.JSDelegatingFilterProxy.doFilter(JSDelegatingFilterProxy.java:72)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:346)
        at com.jaspersoft.jasperserver.war.NullFilter.doFilter(NullFilter.java:43)
        at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:354)
        at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:267)
        at com.jaspersoft.jasperserver.api.security.externalAuth.JSDelegatingFilterProxy.doFilter(JSDelegatingFilterProxy.java:72)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:346)
        at com.jaspersoft.jasperserver.war.NullFilter.doFilter(NullFilter.java:43)
        at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:354)
        at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:267)
        at com.jaspersoft.jasperserver.api.security.externalAuth.JSDelegatingFilterProxy.doFilter(JSDelegatingFilterProxy.java:72)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:346)
        at com.jaspersoft.jasperserver.war.UserPreferencesFilter.doFilter(UserPreferencesFilter.java:253)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:346)
        at com.jaspersoft.jasperserver.api.logging.filter.BasicLoggingFilter.doFilter(BasicLoggingFilter.java:57)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:346)
        at com.jaspersoft.jasperserver.api.security.WebAppSecurityFilter.doFilter(WebAppSecurityFilter.java:163)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:346)
        at com.jaspersoft.jasperserver.war.MultipartRequestWrapperFilter.doFilter(MultipartRequestWrapperFilter.java:95)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:346)
        at com.jaspersoft.jasperserver.war.NullFilter.doFilter(NullFilter.java:43)
        at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:354)
        at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:267)
        at com.jaspersoft.jasperserver.api.security.externalAuth.JSDelegatingFilterProxy.doFilter(JSDelegatingFilterProxy.java:72)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:346)
        at com.jaspersoft.jasperserver.war.NullFilter.doFilter(NullFilter.java:43)
        at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:354)
        at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:267)
        at com.jaspersoft.jasperserver.api.security.externalAuth.JSDelegatingFilterProxy.doFilter(JSDelegatingFilterProxy.java:72)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:346)
        at com.jaspersoft.jasperserver.api.security.encryption.EncryptionFilter.doFilter(EncryptionFilter.java:155)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:346)
        at org.springframework.security.web.context.SecurityContextPersistenceFilter.doFilter(SecurityContextPersistenceFilter.java:112)
        at org.springframework.security.web.context.SecurityContextPersistenceFilter.doFilter(SecurityContextPersistenceFilter.java:82)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:346)
        at org.springframework.security.web.FilterChainProxy.doFilterInternal(FilterChainProxy.java:221)
        at org.springframework.security.web.FilterChainProxy.doFilter(FilterChainProxy.java:186)
        at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:354)
        at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:267)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:178)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:153)
        at org.springframework.web.filter.RequestContextFilter.doFilterInternal(RequestContextFilter.java:100)
        at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:117)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:178)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:153)
        at org.apache.logging.log4j.web.Log4jServletFilter.doFilter(Log4jServletFilter.java:71)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:178)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:153)
        at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:661)
        at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:427)
        at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:357)
        at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:294)
        at org.apache.catalina.core.StandardHostValve.custom(StandardHostValve.java:373)
        at org.apache.catalina.core.StandardHostValve.status(StandardHostValve.java:237)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:166)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:93)
        at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:673)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:74)
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:343)
        at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:389)
        at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:63)
        at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:926)
        at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1791)
        at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
        at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191)
        at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659)
        at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
        at java.lang.Thread.run(Thread.java:748)
    Caused by: java.lang.NullPointerException
        at com.jaspersoft.jasperserver.war.themes.MTThemeResolver.getRootActive(MTThemeResolver.java:76)
        at com.jaspersoft.jasperserver.war.themes.MTThemeResolver.resolveThemeName(MTThemeResolver.java:71)
        at com.jaspersoft.jasperserver.war.themes.JSThemeResolver.resolveThemeName(JSThemeResolver.java:69)
        at org.springframework.web.servlet.support.RequestContextUtils.getTheme(RequestContextUtils.java:219)
        at org.springframework.web.servlet.support.RequestContext.getTheme(RequestContext.java:398)
        at org.springframework.web.servlet.tags.ThemeTag.getMessageSource(ThemeTag.java:134)
        at org.springframework.web.servlet.tags.MessageTag.resolveMessage(MessageTag.java:310)
        at org.springframework.web.servlet.tags.MessageTag.doEndTag(MessageTag.java:274)
        at org.apache.jsp.WEB_002dINF.decorators.main_jsp._jspx_meth_spring_005ftheme_005f16(main_jsp.java:8020)
        at org.apache.jsp.WEB_002dINF.decorators.main_jsp._jspService(main_jsp.java:1751)
        at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:596)
        at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:466)
        ... 131 more

[dbooth]

The 404 indicates that something could not be found.  
Can you review the installation log file, Tomcat catalina.out, and jasperserver.log files to see if they provide any additional details.
 

[dbooth]

Also did you do a bundled / bundled, bundled / existing, existing / bundled, or existing / existing installation?  If any sort of existing, what version was the existing software did you use?

[firdausieol]

catalina.log this is one of the log i received

09:51:29.217 INFO [Catalina-utility-2] org.apache.jasper.servlet.TldScanner.scanJars At least one JAR was scanned for TLDs yet contained no TLDs. Enable debug logging for this logger for a complete list of JARs that were scanned but no TLDs were found in them. Skipping unneeded JARs during scanning can improve startup time and JSP compilation time.

and this is from installation log 

 

Problem running post-install step. Installation may not complete correctly
 Error running C:\Jaspersoft\jasperreports-server-9.0.0/buildomatic/js-ant.bat load-sugarcrm-db:      [exec] Result: 128
     [copy] Warning: Could not find file C:\Jaspersoft\jasperreports-server-9.0.0\buildomatic\conf_source\templates\keystore-configuration.xml to copy.

BUILD FAILED
C:\Jaspersoft\jasperreports-server-9.0.0\buildomatic\bin\db-common.xml:1594: The following error occurred while executing this line:
C:\Jaspersoft\jasperreports-server-9.0.0\buildomatic\bin\app-server.xml:42: java.lang.UnsupportedClassVersionError: org/openjdk/nashorn/api/scripting/NashornScriptEngineFactory has been compiled by a more recent version of the Java Runtime (class file version 55.0), this version of the Java Runtime only recognizes class file versions up to 52.0
    at java.lang.ClassLoader.defineClass1(Native Method)
    at java.lang.ClassLoader.defineClass(ClassLoader.java:756)
    at java.security.SecureClassLoader.defineClass(SecureClassLoader.java:142)
    at java.net.URLClassLoader.defineClass(URLClassLoader.java:468)
    at java.net.URLClassLoader.access$100(URLClassLoader.java:74)
    at java.net.URLClassLoader$1.run(URLClassLoader.java:369)
    at java.net.URLClassLoader$1.run(URLClassLoader.java:363)
    at java.security.AccessController.doPrivileged(Native Method)
    at java.net.URLClassLoader.findClass(URLClassLoader.java:362)
    at java.lang.ClassLoader.loadClass(ClassLoader.java:418)
    at java.lang.ClassLoader.loadClass(ClassLoader.java:351)
    at java.lang.Class.forName0(Native Method)
    at java.lang.Class.forName(Class.java:348)
    at java.util.ServiceLoader$LazyIterator.nextService(ServiceLoader.java:370)
    at java.util.ServiceLoader$LazyIterator.access$700(ServiceLoader.java:323)
    at java.util.ServiceLoader$LazyIterator$2.run(ServiceLoader.java:407)
    at java.security.AccessController.doPrivileged(Native Method)
    at java.util.ServiceLoader$LazyIterator.next(ServiceLoader.java:409)
    at java.util.ServiceLoader$1.next(ServiceLoader.java:480)
    at javax.script.ScriptEngineManager.initEngines(ScriptEngineManager.java:122)
    at javax.script.ScriptEngineManager.init(ScriptEngineManager.java:84)
    at javax.script.ScriptEngineManager.<init>(ScriptEngineManager.java:61)
    at org.apache.tools.ant.util.optional.JavaxScriptRunner.createEngine(JavaxScriptRunner.java:199)
    at org.apache.tools.ant.util.optional.JavaxScriptRunner.evaluateScript(JavaxScriptRunner.java:145)
    at org.apache.tools.ant.util.optional.JavaxScriptRunner.executeScript(JavaxScriptRunner.java:86)
    at org.apache.tools.ant.taskdefs.optional.Script.execute(Script.java:54)
    at org.apache.tools.ant.UnknownElement.execute(UnknownElement.java:299)
    at sun.reflect.GeneratedMethodAccessor4.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:498)
    at org.apache.tools.ant.dispatch.DispatchUtils.execute(DispatchUtils.java:99)
    at org.apache.tools.ant.Task.perform(Task.java:350)
    at java.util.Vector.forEach(Vector.java:1275)
    at org.apache.tools.ant.taskdefs.Sequential.execute(Sequential.java:67)
    at org.apache.tools.ant.UnknownElement.execute(UnknownElement.java:299)
    at sun.reflect.GeneratedMethodAccessor4.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:498)
    at org.apache.tools.ant.dispatch.DispatchUtils.execute(DispatchUtils.java:99)
    at org.apache.tools.ant.Task.perform(Task.java:350)
    at org.apache.tools.ant.taskdefs.MacroInstance.execute(MacroInstance.java:391)
    at org.apache.tools.ant.UnknownElement.execute(UnknownElement.java:299)
    at sun.reflect.GeneratedMethodAccessor4.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:498)
    at org.apache.tools.ant.dispatch.DispatchUtils.execute(DispatchUtils.java:99)
    at org.apache.tools.ant.Task.perform(Task.java:350)
    at org.apache.tools.ant.Target.execute(Target.java:449)
    at org.apache.tools.ant.Target.performTasks(Target.java:470)
    at org.apache.tools.ant.Project.executeSortedTargets(Project.java:1401)
    at org.apache.tools.ant.Project.executeTarget(Project.java:1374)
    at org.apache.tools.ant.helper.DefaultExecutor.executeTargets(DefaultExecutor.java:41)
    at org.apache.tools.ant.Project.executeTargets(Project.java:1264)
    at org.apache.tools.ant.Main.runBuild(Main.java:818)
    at org.apache.tools.ant.Main.startAnt(Main.java:223)
    at org.apache.tools.ant.launch.Launcher.run(Launcher.java:284)
    at org.apache.tools.ant.launch.Launcher.main(Launcher.java:101)

 

[bsumith]

Can you check java version . Once try with Java 8(1.8) version

[firdausieol]

i already uninstall my old java and i tried with java 8(1.8) version. i still had same issue 

 

[DanielVelkov]

Uninstall and try installing this jdk-11.0.21_windows-x64_bin then try again

[bsumith]

Can you re-install JRS 9.0 again after setting java 1.8 version.

[wess_jasper]

I have got the same error.  I have tried the suggested changes here.  I am still getting the same.  At the end of the installation, I have got the attached pop-up message. 

[john jairo]

I have the same problem and I have not been able to solve it, is there a problem with that version 9.0.0?