Spreadsheet empty when schedule export to xlsx

[heila.mckinley]

I created a report in Jasper Studio 7.5.0 and published it to Server 7.9.  The report consists of a chart in the Summary band.  All other bands were deleted.

When I run the report in Server and export it to .xlsx it shows the data.  When I schedule it to run and export to .pdf it shows data.  However when I schedule it to export to .xlsx the spreadsheet is empty.  How do I fix this?

[anish.rai]

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[Tirupathi Mangalarapu]

Hello There,

Really? Do you see any errors in the Jasper server log file or Tomcat logs? What time does the scheduled report run? What is the underlying data source? Can you recreate this issue on demand? Can you change the schedule and try to see if this is not a timing issue?

keep us posted very curious to know the root cause of this issue.

Thank you