JasperReport Server installation error

[michaelsiu767]

I am trying to install JasperReport Server Community on a windows server 2019 in Azure.

The installation process fails with the following error message:

I searched for information about this error and found the following article:

https://community.jaspersoft.com/wiki/how-fix-installation-error-buildomatic-keystore-may-have-been-tempered

I tried following the instructions and deleted the files .jrsks and .jrsksp and these get re created upon installation but the files are empty 0KB.

I am installing the bundled tomcat server and the bundled postgres server. I am trying to set this up for a testing environment but I can't seem to get this working.

I have to metion I used the exact same installer on my development machine and it's working perfectly.

The installation progress stops at exactly the following everytime:

[vchiem]

There is one particular scenario where this can occur that I am aware of...although there may be other possibilities.

When there is the existence of the same Windows user, either as a local account or the same user in a different domain, and the installation is done with this user, then the script creates keystore files with 0 bytes...with the error Failed to create the keystore. 

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