Query what we uses: select d.ref_num,d.sym as Type,d.analyst,d.descr,d.last_mod_date,a.severity,c.location_uuid,a.type as Request,b.last_name as Assignee,a.status, 3 To_timestamp(to_char(to_date('01-01-1970 05:30:00' , 'DD-MM-YYYY HH24:MI:SS')+a.open_date/(60*60*24),'DD-MM-YYYY HH24:MI:SS'), 'DD-MM-YYYY HH24:MI:SS') as Open_Date 4 from 5 call_req a JOIN 6 (select a.ref_num,e.sym as category, 7 To_timestamp(to_char(to_date('01-01-1970 05:30:00' , 'DD-MM-YYYY HH24:MI:SS')+a.last_mod_dt/(60*60*24),'DD-MM-YYYY HH24:MI:SS'), 'DD-MM-YYYY HH24:MI:SS') as last_mod_date, 8 d.sym,c.last_name as Analyst,to_char(b.description) as Descr 9 from call_req a,act_log b,ca_contact c,act_type d,prob_ctg e 10 where a.persid=b.call_req_id and b.type=d.code and b.analyst=c.contact_uuid and a.category=e.persid and b.time_stamp=(select max( DISTINCT act_log.time_stamp) from act_log where act_log.call_req_id=a.persid) and a.status not like 'CL') d 11 ON a.ref_num=d.ref_num 12 JOIN ca_contact b ON a.assignee=b.contact_uuid 13 JOIN ca_contact c ON a.customer=c.contact_uuid 14 where d.category LIKE 'Finacle.%' OR d.category LIKE 'FO-%';