Greetings to everyone ! We're facing an issue with Jasper where by it happens only for few users not for all. this is related to accessing an logo image that has been placed on a jasper report. Please find the error details below. Could anyone please give me an idea on how to trace with this case ? ERROR : java.lang.Exception: net.sf.jasperreports.engine.JRException: Unable to get value for field 'REPORT_IMAGE' of class 'java.awt.Image'STACK TRACE :jasperTools.jasperReportBuilder$1Runner.run(jasperReportBuilder.java:218) [Version=1.12,Date=20130715150317]util.csSQLProgressMonitor$2.run(csSQLProgressMonitor.java:285) [Version=1.4,Date=20120217154226]