Hi Someliang,
We had a similar issue with this icon showing - if you've not been able to fix it since, it's caused by jasper using the java graphics library, which tries to start a windows session to do it's rendering. This can be fixed in any java application by specifying java.awt.headless=false in the jvm properties. See here for details: http://www.oracle.com/technetwork/articles/javase/headless-136834.html