Yep, we're getting the same thing, but only on certain PC (it seems some update by MS last year did the damage) and it's either dependant on the version of MS Word or some JAVA update they decided to send out. No fix I'm affaid. I gave up offering exports of RTF (much quicker than trying to get the issue sorted!!), but have just been requested to provide one so am looking into this issue again. If anyone has a solution please post