Problem:
Recently (post-upgrade to 8.0.x) we have noticed that some of the line chart panes in a scheduled dashboard are missing the second half of data points in the subscription email PDF. When we run it manually and export it manually, we don’t see any issues.
Cause:
This may be due to the PDF being generated before the animation is complete for the line chart.
Solution:
Please try to turn off the animations using below two properties to see if it helps:
plotOptions.series.animation: false
plotOptions.line.animation: false
If you are using a JRXML report, you can set these properties by editing the HTML5 chart > Chart Formatting > Show Advanced Properties, and then expand plotOption > series > animation and set this to false. Similarly, we need to do this for plotOptions.line.animation: false
If you are using an Ad Hoc View these properties can be set under the Advanced section of the Format Visualization tab.
Also read,
Charts disappear when report is exported or emailed by scheduler:
https://community.jaspersoft.com/wiki/charts-disappear-when-report-exported-or-emailed-scheduler
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Ref. Case #02169534
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