Unable to start TIBCO JasperReports® Server 7.2 on Tomcat 9.0.29

2019-12-05 13:09:17,945 ERROR ContextLoader,main:350 - Context initialization failed
org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'tenantImportMergeUtil' defined in ServletContext resource [/WEB-INF/applicationContext-export-import-web-pro.xml]: Cannot resolve reference to bean 'multiTenancyExportConfiguration' while setting bean property 'tenantModuleConfiguration'; 
nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'multiTenancyExportConfiguration' defined in ServletContext resource [/WEB-INF/applicationContext-export-import-web-pro.xml]: Cannot resolve reference to bean 'tenantSerializer' while setting bean property 'tenantSerializer'; 
nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'tenantSerializer' defined in ServletContext resource [/WEB-INF/applicationContext-export-import-web.xml]: Invocation of init method failed; nested exception is com.jaspersoft.jasperserver.api.JSExceptionWrapper: A mapping for class com.jaspersoft.jasperserver.export.modules.mt.beans.TenantBean already exists
...
Caused by: org.exolab.castor.mapping.MappingException: A mapping for class com.jaspersoft.jasperserver.export.modules.mt.beans.TenantBean already exists
    at org.exolab.castor.mapping.loader.AbstractMappingLoader2.addDescriptor(AbstractMappingLoader2.java:96)
    at org.exolab.castor.mapping.loader.AbstractMappingLoader.createClassDescriptors(AbstractMappingLoader.java:276)
    at org.exolab.castor.xml.XMLMappingLoader.loadMapping(XMLMappingLoader.java:152)
    at org.castor.mapping.MappingUnmarshaller.getMappingLoader(MappingUnmarshaller.java:165)
    at org.castor.mapping.MappingUnmarshaller.getMappingLoader(MappingUnmarshaller.java:131)
    at org.exolab.castor.xml.XMLContext.addMapping(XMLContext.java:82)
    at com.jaspersoft.jasperserver.export.io.CastorSerializer.createCastorMapping(CastorSerializer.java:83)
    ... 74 more

Solution:

The error was due to deploying TIBCO JasperReports® 7.2 server on the release version Tomcat 9.0.29. It is uncertain why this specific minor release is generating such issues but according to the TIBCO Jaspersoft® Platform Support guide, TIBCO JasperReports® Server 7.2 certifies the following Tomcat releases:

- 8.5.0 - 8.5.39

- 9.0.1 - 9.0.17

The solution is to revert to a certified version of Tomcat, for example 9.0.17 and installing TIBCO JasperReports 7.2 server on that version.