Drag and Drop doesn't work in Ad Hoc Designer on Windows 10

Issue description

In some rare cases we observed that the Drag and Drop functionality doesn't work in Ad Hoc Designer and Data Chooser. This was observed on Windows 10 OS only, and only in Chrome and Firefox browsers.

Solution

The issue is specific to some Windows 10 devices with touchscreen (like for example Lenovo Thinkpad T470), where browser acts as if the device is in touch screen mode even though it shouldn't. To fix this behavior:

In Chrome:

• Open the Chrome://flags page in the browser.
• Change the setting for 'Touch Events API' to Disabled.
• Restart Chrome.

In Firefox:

• Open the About:config page in the browser.
• Change the "dom.w3c_touch_events.enabled" setting value to 0.
• Restart Firefox.

For more details please refer to documentaion and other resources for corresponding browsers, like for example this article:

https://www.laptopmag.com/articles/make-chrome-browser-touch-friendly