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  • Dashboard export to PDF is empty

    Friendly User


    You are trying to export an existing dashboard in TIBCO JasperReports® Server to PDF format but you get an empty document instead.


    1. You need to install PhantomJS (http://phantomjs.org/download.html) and configure path to the phantomjs binary in js.config.property file: phantomjs.binary=/path/to/bin

    2. 2. If you still get empty export, please check if your TIBCO JasperReports Server is deployed behind a proxy or a load balancer or HTTPS. If it is, you need to configure deploy.base.local.url in js.config.properties file as well. deploy.base.local.url needs to point to the local instance of TIBCO JasperReports Server. This is going to be used by PhantomJS locally to produce a dashboard export. For example: https://localhost:8448/jasperserver-pro

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    We are using Jasper Server 7.2 

    When we export the dashboard to PNG it work fine, but when we are exporting the dashboard to PDF it gives Internal Server Error, I found the below error in jasperserver.log

    Caused by: java.lang.AbstractMethodError: Method org/apache/tomcat/dbcp/dbcp/DelegatingPreparedStatement.setBinaryStream(ILjava/io/InputStream;J)V is abstract
            at org.apache.tomcat.dbcp.dbcp.DelegatingPreparedStatement.setBinaryStream(DelegatingPreparedStatement.java)

    Is there any configuration need to do or any solution?


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