Input Controls web service call hangs/does not return?

[jclarke_1]

Hi all,

     We have created a web application using the Visualize.js library that displays reports from a 6.1.1 Jasper server. We are running into an issue where the call to get the input controls sometimes goes off into the weeds and either never returns, or takes as long as 8-10 minutes (or more) to come back. All of the other web service calls (loading resources/reports, running reports, etc.) complete fine - no timeouts, etc. We are not seeing any errors in the logs to indicate something is going wrong. In general, we can get past this by clearing cache and refreshing the browser a number of times, or restarting the Jasper server. We also see the input controls hang when we take Visualize out of the loop and call Jasper directly.

Has anyone else experienced this problem? Any ideas of how to fix it? It's intermittent, so it's a tough one to debug.

Thanks,

Jen

[sturtan]

Hi Jen, I know this was over a year ago, but do you remember what the problem/solution was?

We are running into the same issue right now.

Thanks!