Overview

This document contains a list of platforms that are supported in editions of the Jaspersoft Version product releases:

  • JasperReports® Server 9.0

  • Jaspersoft® Studio Pro 9.0

  • JasperReports® IO Pro 4.0

  • JasperReports® IO At-Scale 4.0

  • JasperReports® Library 9.0

  • JasperReports® Web Studio Pro 3.0

Support Policies

  1. Certification Levels. Platforms denoted as “Certified” are fully tested and supported by Jaspersoft. Platforms denoted as “Compatible” may be either: partially tested, tested in past releases, or noted as upward compatible by the platform vendor.

  2. Product issues must be reproduced on a Certified platform as listed in this document; otherwise Jaspersoft will offer “Guidance Level” support as defined below:

    1. Jaspersoft Customer Support will log a case, collect the information and review it (without necessarily setting up the customer environment) to make educated suggestions as to what is happening and how to resolve the issue, but without any commitment to resolve the issue.

    2. Support may choose to review customers’ configuration files or code snippets.

    3. Support will provide information on the technology such as FAQs, helpful websites, documentation references, etc. Support may also include research of other avenues including consultation with Jaspersoft Engineering, Sales Engineering and Professional Services.