Access Denied for custom new roles created.

[sudeep.duvvuru]

I have created a new role ROLE_TESTER and provided access to some folders for this new role but whenever a user belonging to this role tries to access the folders im getting the below error message.

 

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[plambert_1]

Do these user have the ROLE_USER as well? This Role is with defautlt configuration mandatory.

As well are you working in multi-tenancy mode ? If yes are you sure you created the ROLE at the good level ie. for the good organization or  Root level?
Regarding this for which ROLE (Root or Specific Tenant) did you grant access to those folders?