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  • Getting a Timeout Pop Up Message in TIBCO JasperReports® Server Dashboard Designer


    Tom C
    • Features: Dashboards Version: v6.4, v6.3 Product: JasperReports® Server

    Problem

    When creating a new dashboard in TIBCO JasperReports® Server 6.x dashboard designer, users get a pops up a message saying "Click OK to keep your session alive, otherwise it will expire ...."


    Cause

    Users have set the session-timeout to zero in their web.xml configuration file to prevent session timeouts:

    <session-timeout>0</session-timeout> 
    
    [toc]

    There's a bug in dashboard designer that would trigger the pop up warning message if session-timeout is set to 0 or -1.


    Work Around

    A bug report has been filed to address the deficiency (internal reference number is JS-33382). Until a fix is made, users should set the session-timeout to a large number in minutes to overcome the problem:

    <session-timeout>9999</session-timeout>
    

    Reference

    TIBCO JasperReports Server Security Guide version 6.4.0 "Configuring the User Session Timeout"

     

     


    TTC-20170713

     


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