Dashboard renderer not found or failed to start. Please contact your system administrator

Issue Description

When viewing a dashboard in JasperReports Server, a customer selected the export icon to export to PDF,PNG, etc and received the error:

"Dashboard renderer not found or failed to start. Please contact your system administrator"

Resolution

This is typically caused by misconfiguration surrounding phantom.js , logfiles will confirm.

Per the User Guide, to export a dashboard the export button must be enabled via Dashboard Properties and PhantomJS has been installed the application server host and configured.  PhantomJS can be installed from http://phantomjs.org/ .

For exporting to dashboard your WEB-INFljs.config.properties must contain a valid path for entry "phantomjs.binary", like:

phantomjs.binary=C:\tools_apps\phantomjs2\bin\phantomjs.exe

OR

phantomjs.binary=/usr/bin/phantomjs

Restart after making updates to .properties files, then test again.

Full information on installing and configuring phantomjs is discussed in the Administration Guide:

http://community.jaspersoft.com/documentation/tibco-jasperreports-server-administration-guide/v62/configuring-jasperreports-librar-0#Configuring_a_JavaScript_Engine