64 bit JasperReports Server Installer does not launch

Summary

In Windows a user clicks on the 64 bit JasperReports Server installer but nothing happens.

Symptom

The user clicks on the installer but nothing happens. There is no whirling cursor, no processes show up in Task Manager, and nothing is logged in the event logs. There is no indication of what has gone wrong.

Cause

The 64 bit installer is expecting a 64 bit JDK but if it finds a 32 bit JDK it simply quits.

Resolution

Download and install a 64 bit JDK. Configure the PATH and JAVA_HOME environment variables to point to the 64 bit JDK. Launch the installer. It is a good idea to restore the old 32 bit JDK in the environment variables after the installation process in the event there is a dependency on other applications for it. Once JasperReports Server is installed it uses the bundled JDK to run.