Unable to Connect to JasperReports Server Pro

Changed Assigned User from - to @chicuslavic

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Hi,we tested on windows 7 and all works, can you provide more information? maybe it's a network problem in you case?

Changed Resolution from Open to Unable to Reproduce

Changed Status from New to Feedback Requested

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Thank you for the reply. As I mentioned in my original post, if we install the community plugin of JSS 5.2 into the latest version of eclipse then we can connect to the same JasperReports server just fine. I may be looking at it incorrectly, but to me that rules out any possible networking/access issue on our side.

 

What additional details can I provide? Is there a log file somewhere that I can upload?

there is a log file in your workspace/.metadata/ directory

 

tell me if you have some proxy settings, if you changed some settings in Advanced section in JRS server configuration dialog

if server is local or remote

 

java -version

My team was given access to a snapshot version of JSS (jaspersoftstudiopro-5.3.0.SNAPSHOT.v201309031430-windows-installer-x86_64). The problem seems to be fixed in this version as we can connect to the server right out of the box.

 

Just to clarify, the JasperReports Server is hosted on a different machine than JSS. I had to remove the host names in my original post and I can see how it wasn't very clear where the server was located.

 

we tested on JSS CE and PRO 5.2 with JRS 5.2 win7 64 bit, and connection works, nobody is complaining about this, you are first

 

from the stacktrace I can't figure it out what the problem is

chicuslavic,

 

Thanks again for looking into the issue further. As I mentioned yesterday, the issue seems to have been fixed in the 5.3-SNAPSHOT version that was provided to us by Jaspersoft. If you would like me to uoload the log file you mentioned before please let me know (I did notice some interesting things in the file...i.e. JSS attempting to connect to the 'macserver' host):

 

!ENTRY org.eclipse.equinox.p2.transport.ecf 4 1006 2013-09-04 13:59:37.317

!MESSAGE Unknown Host: http://macserver:8080/jsspro/updates/productrepo_snapshot/content.xml

!STACK 0

java.net.UnknownHostException: macserver

 

 

Anyway, everything seems to be working now for us after the upgrade so as far as I am concerned the issue has been resolved (unless the 5.3 release of JSS Pro will not be ready for another 3-4 months).

yes, send me the log file from 5.2 version

 

do you have the same connection problem in 5.2 from the other hosts?

Hi Nick,

the error related to macserver is not a real issue on your side. JSS self-update mechanism is trying to contact the internal machine (reachable via vpn access) that provides RCP updates.

This is because those kind of builds are snapshot and supposed to be used internally, especially during testing prior to official release.

You can silent these error lines by disabling the related update sites from Preferences > Install/Update > Available Software Sites.

I looked through the log file and due to security restrictions (i.e. corporate policy) I am not sure if I am able to upload the entire log file to a public site (since it contains information about proxy hosts, etc). However, I would be more than willing to email it directly to you.

 

Concerning the macserver...I didn't realize that the 5.2 and 5.3-SNAPSHOT were writing to the same log file. For some reason I thought they would have different workspaces, but that was a poor assumption on my part. I verified the error was written to the log file after installing the 5.3-SNAPSHOT. Thanks for the info on how to stop those errors from occurring again.

you can remove or replace sensitive information, better to replace with something else

 

send me the file by email

 

 

I have the same problem, server on localhost, studio on local host, no access possible...

 

I do have corporate proxy settings.

Changed Priority from Urgent to High

Changed Severity from Block to Major

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setting the Preferences > General > Network Connections > Active Provider to 'Direct' in stead of 'Native' solved my problem. This however should only work when both Server and Studio are on the same machine. If on different machines, proxy needs to be working in order to reach the machine (unless you add it as 'Proxy Bypass Host' and your corp proxy allows this)

Changed Status from Feedback Requested to Assigned

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Changed Priority from High to Urgent

Changed Status from Assigned to Confirmed

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I have the same problem too. I've download eclipse-jee-kepler-R-win32.zip (eclipse 4.3) and installed Jasper Studio 5.2 from eclipse marketplace. And all been allright till it's given to me new PC with Windows 7 on it. Now i can't connect neither local jasper Server nor one on remote server on our network. I try to update Jasper Studio to 5.5 version but it's failed to connect too.

I'm resolved this problem like this.

1) I clear (may be this step unnessasary) .eclipse folder in c:/user/. So do I with folder.

2) I change proxy type to "Manual" (Window->Preferences->Network Connections) and edit HTTP and HTTPS "Schema". !!!! Attention !!! SOCKS schema MUST BE empty!

3) Then I'm restarted eclipse from command line (Win-R "cmd") (or from Far command line etc.) with "-clean" option. I.e. "eclipse -clean"

4) Then I'm added my Jasper Report Server and all worked fine.

Hi,

We have JSS 5.5 and are having the same problem with our external Jasper Server. JSS 5.5 works with our internal 5.5 Jasper server but our external 5.2 server it does not. We are behind a corporate proxy but if I put the URL into a web browser (whether local or remote jaspersever) I get same response

 

'repository

 

Hi there, this is an AXIS service!

 

Perhaps there will be a form for invoking the service here...'

 

Which would indicate to me its getting to the server not problem.

 

Any ideas

 

Cheers

 

RJ

Hi RJ,

did you try to enter the proxy information in the dedicated JSS Preference page?

 

Best regards,

Massimo.

Hi Massimo,

 

Yes put the proxy info in manually including authentication. Same result

 

RJ

 

 

Hi RJ,

can you please look in the error log, and maybe attach it here, if you see some slightly different exceptions? Some users have verified problems when connecting to JRS or using data adapters because of the Eclipse Secure Storage where the passwords are supposed to be saved.

 

Attach log file if you can.

Thanks.

Best regards,

Massimo.

Hi,

 

The JSS is now not connecting to our primary Jasper server - we are getting to the same error. Am not that impressed with JSS, think it needs more work to be a true replacement for iReports. Its not as crisp to use and not as easy and it slow.

 

We are going back to iReports and will look at JSS again in 6 months hopefully it will be a better and these types of issues have been resolved.

 

Thanks for your help

 

RJ

We had exactly the same problem (actually gave up with previous versions of Studio and went back to iReport) but all that was needed was to change the Active Provider in Network Connections in the Window/Preferences dialog.

Changed Resolution from Unable to Reproduce to No Change Required

Changed Status from Confirmed to Closed

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Right now the connection to JRS through SOAP is not enabled by default. It needs to be specified/forced in the Server connection dialog.The standard behavior is to trying connect first via RESTv2, and if not possible fallback to the "old" SOAP mechanism.Closing the bug. Please open a new bug if problems are found in recent JSS versions.

haha