[#8696] - Dashboards stuck loading after inactivity

Category:
Bug report
Priority:
Normal
Status:
New
Project: Severity:
Major
Resolution:
Open
Component: Reproducibility:
Always
Assigned to:
1

Hi

We've found a strange issue with running dashboards using the app.

After logging in dashboards work fine however if you leave the app running for a period of time without interaction (it seems around 20-30 minutes) and try to run a dashboard it will load successfully in the background but the loading icon will continue to display.
Reports still run ok after the period of inactivity.

It doesn't matter what content is on the dashboard as we have a blank one that behaves the same way.

If you logout and then log back in the dashboards will work again so seems like a session issue.

The version we are using is 2.5.0.27.

nhodder's picture
Joined: Feb 19 2016 - 6:54pm
Last seen: 3 years 10 months ago

3 Comments:

#1

Hello!
Thank you for your request!
Can you please give us some more info about the issue:
- What is version of JasperReports Server you are using now?
- Does the server have https connection? Any specific settings?

#2

The JasperReports Server version is 6.3.
(I know it isn't officially supported. When would a release date be expected for a version that supports JasperReports Server 6.3?)

The server has SSL set up but we were connecting using http. The server also has static encryption set up but we were using a plain text password to connect.
The session timeout for the server has been set to -1 in the web.xml so that it won't timeout.

#3

New version of Jasper Mobile will be released in the next year.
Thank you for additional info about this issue, it really helped us to reproduce it.

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