[#8096] - Error 502 Bad Gateway when logging into tibco jaspersoft mobile iOS app

Category:
Bug report
Priority:
High
Status:
New
Project: Severity:
Major
Resolution:
Open
Component: Reproducibility:
Always
Assigned to:
1

I get an Error 502 Bad Gateway when logging into tibco jaspersoft mobile iOS app when trying to open my server connection.

I have not found anything in the forums about it and I posted in the forums but nobody seems to know about it.

v6.2
marciokoko's picture
Joined: Oct 11 2012 - 9:00am
Last seen: 4 years 5 months ago

10 Comments:

#1

Hello!
Thank you for your request!
Can you please give us some more info about the issue:
- which version of mobile app?
- does the server have https connection? any specific settings?
- do you have the issue with android app?

#2

Sure.
- The version of the iOS app is whatever the latest you have on the app store. I cant get the version because I cant log into anything so I cant see anything other than the login screen.
- The server does not have an https connection. I can see the ip:port site from a regular browser, I just cant connect to it from the app
- I dont have an android phone so I dont know if it works on Android.

#3
  • Assigned:nobody» mlupey
#4

Thank you for your reply.
We'll investigate the issue.
Actually there are two cases when the error can appear:
- when server is not reachable (wrong server address could be a possible reason);
- when we process server info data.
We'll try to fix the issue ASAP.

#5

I'm having the same problem. I can reach my server with a web browser. Just to clarify, I can reach our server with a browser on the iPhone. The same one I am trying to use the App with.

#6

SOLVED: It's not clear what URL you should use. The default root URL to our site/Jasper Server, did not work. Neither did the addition of /jasperserver-pro/login.html. However, if you use your domain URL and add just /jasperserver-pro, it works.

#7

Ok so if my server is 8.8.8.8 I would enter http://8.8.8.8:8080/jasperserver-pro?

#8

Yes, but you don't need the port to my knowledge. However, you might just not sure how the port is mapped and if it's needed.

#9

Still get the same error

#10

Still getting the same error, years later.

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