[#11021] - Jasper Mobile - Dashboards not loading properly when using Entrust Secure certificate

Category:
Bug report
Priority:
Urgent
Status:
New
Project: Severity:
Critical
Resolution:
Open
Component: Reproducibility:
Always
Assigned to:
0

Using TIBCO JasperMobile v2.6.0.001 for Android. This is the Latest version available in Play store.

Initially we were using SSL Certificate provided by our own "Corporate Authority" for our Production server. When using this, we are not able to login to the server using the IOS version of TIBCO JasperMobile. So, our network engineers, used a Wildcard Cert - Issued By: Entrust Certification Authority -L 1K. After doing this, the IOS App started working. We were able to successfully connect & access report and dashboards. But to our Surprise, Andriod App stopped working.
We were able to successfully Connect to our server, access our repository but when we access the dashbaords, it flickers for couple of seconds and going back to the Dashboard list.

We have attached the Screenshots of the SSL Cert we use. Business Users are bothered about this issue, since, a considerable amount of people are using Android app. Kindly help us with the same.

AttachmentSize
File dri_ssl_details.docx279.87 KB
saikrishnanganapathy's picture
Joined: May 10 2017 - 7:07pm
Last seen: 2 years 3 months ago

1 Comment:

#1
Feedback