Jasperadmin user has no import/export in settings


Hi all, pretty new to Jaspersoft but working on an upgrade for our 2 servers so I can migrate them to 1. 

Anyway, when going through the backup procedure I was trying to do the export this from the UI, but the jasperadmin user has no option to do that. I only have Log settings, OLAP settings and AWS settings available. Unfortunatly the last guy who worked with the Jasperserver is no longer at the company and I don't know the superuser password either.


So can anyone advise how to find or reset the superuser password and/or why I can't use the export with the jasperadmin user. 

Thanks a lot!

robbert.oomen's picture
Joined: Dec 11 2015 - 6:02am
Last seen: 2 years 8 months ago

3 Answers:


Hi, only the "superuser" account has priviledges to export form the UI. You need to be logged in as superuser and not jasperadmin.

marianol's picture
Joined: Sep 13 2011 - 8:04am
Last seen: 1 year 2 months ago

You can reset the superuser password by directly editing the jiuser database:


elizam's picture
Joined: Mar 5 2012 - 9:19am
Last seen: 2 days 12 hours ago

Just to note for somebody else reading this thread, this topic is about Commercial version of JasperReports Server. There is no "superuser" in the community version.

hozawa's picture
Joined: Apr 24 2010 - 4:31pm
Last seen: 6 months 1 week ago