Renewal of evaluation license

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Hello all,

We're evaluating JasperSoft Report server and could not finish all the tests prior license expiration. apparently the mail address eval@jaspersoft.com return an error. Whom could we contact for the license renewal/prolonging?

alex.gurevich's picture
Joined: Jun 14 2015 - 8:27am
Last seen: 4 years 11 months ago

8 Answers:

I think you're suppose to contact sales.

http://www.jaspersoft.com/contact-us

hozawa's picture
132100
Joined: Apr 24 2010 - 4:31pm
Last seen: 3 years 3 weeks ago

Well, I also supposed so. Contacted someone from TIBCO and she just disappeared.

alex.gurevich's picture
Joined: Jun 14 2015 - 8:27am
Last seen: 4 years 11 months ago

Actually, I validated that that email address is correct - eval@jaspersoft.com.

I got a response from a very competent person in less than two minutes.   I would try again.

djohnson53's picture
153550
Joined: May 25 2012 - 11:10am
Last seen: 5 months 3 days ago

Thanks everyone for the suggestions. Good idea to call them on the numbers in Contact Us. Will definetely do.

Donald (djohnson53), I hope I guessed your name roght :) I've got the following error when I mail to eval@jaspersoft.com:

 

We're writing to let you know that the group you tried to contact (js-eval) may not exist, or you may not have permission to post messages to the group. A few more details on why you weren't able to post:

 

 * You might have spelled or formatted the group name incorrectly.

 * The owner of the group may have removed this group.

 * You may need to join the group before receiving permission to post.

 * This group may not be open to posting.

alex.gurevich's picture
Joined: Jun 14 2015 - 8:27am
Last seen: 4 years 11 months ago

I'll send the error msg over to TIBCO IT folks.  Thanks for setting me straight on it.  I tried using a personal account too.  Even when I try being on the outside I must be on the inside!

I also passed your contact info off to someone who should contact you today.

Yes, it is Don Johnson.

djohnson53's picture
153550
Joined: May 25 2012 - 11:10am
Last seen: 5 months 3 days ago

Alex,   How is it going?

djohnson53's picture
153550
Joined: May 25 2012 - 11:10am
Last seen: 5 months 3 days ago

Hi Don,

Thanks a lot for the help! Finally I've got an answer from someone. Just mailed me the new license file with no istructions on what should I do with it and how to replace it. I asked hime for the explanations and he disappeared. Simple file replace didn't work.

alex.gurevich's picture
Joined: Jun 14 2015 - 8:27am
Last seen: 4 years 11 months ago
djohnson53's picture
153550
Joined: May 25 2012 - 11:10am
Last seen: 5 months 3 days ago
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