Internal server error occurred

Posted on December 17, 2013 at 6:42am

Hi,

'Internal server error occurred. Please contact your system administrator. '

This error is only for LDAP users.

However they can navigate without any problems.

It only shows that error at the beginning of session.

Attached image of the error.

Can you help me?

Attachments:

error_jas.png

mjlib.cam

171

Joined: Nov 26 2013 - 5:51am

Last seen: 9 years 3 months ago

3 Answers:

Posted on December 17, 2013 at 9:04am

This is a common message that informs you about the error but additional details are stored in jasperserver.log file.

I would suggest that you should check jasperserver.log file for the details that can give you an idea what might happen.

If you don't find an information that can help you to figure out the reason of this error you can turn on debug for LDAP.

Below I quote the information that I've found in JasperServer Authentication Cookbook:

To enable logging for Spring Security, add the following line to the <js-webapp>/WEB-INF/log4j.properties
file.
log4j.logger.org.springframework.security=DEBUG, stdout, fileout
You can minimize impact on performance by restricting logging to the subset of Spring Security that you are
interested in, for example:
log4j.logger.org.springframework.security.ldap=DEBUG

Application server should be restarted to apply the changes that have been done.

akonkin

100945

Joined: Mar 28 2012 - 4:29am

Last seen: 4 years 5 months ago

Posted on December 17, 2013 at 10:53am

The log file

2013-12-03 13:02:27,405 ERROR SystemErrorController,http-bio-80-exec-183:61 - Internal server error

java.lang.NullPointerException

at com.jaspersoft.jasperserver.multipleTenancy.MTUserAuthorityServiceImpl.isPasswordExpired(MTUserAuthorityServiceImpl.java:587)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

at java.lang.reflect.Method.invoke(Method.java:622)

at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:318)

at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:183)

at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:150)

at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:110)

at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)

at org.springframework.aop.interceptor.ExposeInvocationInterceptor.invoke(ExposeInvocationInterceptor.java:90)

at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)

at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:202)

at com.sun.proxy.$Proxy32.isPasswordExpired(Unknown Source)

at com.jaspersoft.jasperserver.multipleTenancy.MTUserPreferencesFilter.isPasswordExpired(MTUserPreferencesFilter.java:36)

at com.jaspersoft.jasperserver.war.UserPreferencesFilter.doFilter(UserPreferencesFilter.java:198)