Error when exporting OLAP View to Excel or PDF

Hello TIBCO Support Team,

I am encountering an issue while using TIBCO JasperServer using Jasperserver.war with Wildfly, specifically when working with the OLAP View feature and attempting to export the data to Excel or PDF format. The error message I'm receiving is:

"java.lang.NoClassDefFoundError: org/apache/batik/gvt/TextPainter"

2023-06-08T17:28:54,021 ERROR SystemErrorController,default task-5:86 - Internal server error java.lang.NoClassDefFoundError: org/apache/batik/gvt/TextPainter
    at java.lang.Class.getDeclaredConstructors0(Native Method)
    at java.lang.Class.privateGetDeclaredConstructors(Class.java:2699)
    at java.lang.Class.getConstructor0(Class.java:3103)
    at java.lang.Class.getDeclaredConstructor(Class.java:2206)
    at org.apache.xmlgraphics.util.Service.providers(Service.java:85)
    at org.apache.fop.render.XMLHandlerRegistry.discoverXMLHandlers(XMLHandlerRegistry.java:150)
    at org.apache.fop.render.XMLHandlerRegistry.<init>(XMLHandlerRegistry.java:48)
    at org.apache.fop.apps.FopFactory.<init>(FopFactory.java:156)
    at org.apache.fop.apps.FopFactory.newInstance(FopFactory.java:166)
    at com.tonbeller.jpivot.print.PrintServlet.loadFopDriver(PrintServlet.java:135)
    at com.tonbeller.jpivot.print.PrintServlet.init(PrintServlet.java:108)
    at io.undertow.servlet.core.LifecyleInterceptorInvocation.proceed(LifecyleInterceptorInvocation.java:117)
    at org.wildfly.extension.undertow.security.RunAsLifecycleInterceptor.init(RunAsLifecycleInterceptor.java:78)
    at io.undertow.servlet.core.LifecyleInterceptorInvocation.proceed(LifecyleInterceptorInvocation.java:103)
    at io.undertow.servlet.core.ManagedServlet$DefaultInstanceStrategy.start(ManagedServlet.java:305)
    at io.undertow.servlet.core.ManagedServlet.forceInit(ManagedServlet.java:212)
    at io.undertow.servlet.handlers.ServletChain.forceInit(ServletChain.java:130)
    at io.undertow.servlet.handlers.ServletChain$1.handleRequest(ServletChain.java:63)
    at io.undertow.servlet.handlers.ServletDispatchingHandler.handleRequest(ServletDispatchingHandler.java:36)
    at org.wildfly.extension.undertow.security.SecurityContextAssociationHandler.handleRequest(SecurityContextAssociationHandler.java:78)
    at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)
    at io.undertow.servlet.handlers.RedirectDirHandler.handleRequest(RedirectDirHandler.java:68)
    at io.undertow.servlet.handlers.security.SSLInformationAssociationHandler.handleRequest(SSLInformationAssociationHandler.java:132)
    at io.undertow.servlet.handlers.security.ServletAuthenticationCallHandler.handleRequest(ServletAuthenticationCallHandler.java:57)
    at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)
    at io.undertow.security.handlers.AuthenticationConstraintHandler.handleRequest(AuthenticationConstraintHandler.java:53)
    at io.undertow.security.handlers.AbstractConfidentialityHandler.handleRequest(AbstractConfidentialityHandler.java:46)
    at io.undertow.servlet.handlers.security.ServletConfidentialityConstraintHandler.handleRequest(ServletConfidentialityConstraintHandler.java:64)
    at io.undertow.servlet.handlers.security.ServletSecurityConstraintHandler.handleRequest(ServletSecurityConstraintHandler.java:59)
    at io.undertow.security.handlers.AuthenticationMechanismsHandler.handleRequest(AuthenticationMechanismsHandler.java:60)
    at io.undertow.servlet.handlers.security.CachedAuthenticatedSessionHandler.handleRequest(CachedAuthenticatedSessionHandler.java:77)
    at io.undertow.security.handlers.NotificationReceiverHandler.handleRequest(NotificationReceiverHandler.java:50)
    at io.undertow.security.handlers.AbstractSecurityContextAssociationHandler.handleRequest(AbstractSecurityContextAssociationHandler.java:43)
    at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)
    at org.wildfly.extension.undertow.security.jacc.JACCContextIdHandler.handleRequest(JACCContextIdHandler.java:61)
    at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)
    at org.wildfly.extension.undertow.deployment.GlobalRequestControllerHandler.handleRequest(GlobalRequestControllerHandler.java:68)
    at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)
    at io.undertow.servlet.handlers.ServletInitialHandler.handleFirstRequest(ServletInitialHandler.java:269)
    at io.undertow.servlet.handlers.ServletInitialHandler.access$100(ServletInitialHandler.java:78)
    at io.undertow.servlet.handlers.ServletInitialHandler$2.call(ServletInitialHandler.java:133)
    at io.undertow.servlet.handlers.ServletInitialHandler$2.call(ServletInitialHandler.java:130)
    at io.undertow.servlet.core.ServletRequestContextThreadSetupAction$1.call(ServletRequestContextThreadSetupAction.java:48)
    at io.undertow.servlet.core.ContextClassLoaderSetupAction$1.call(ContextClassLoaderSetupAction.java:43)
    at org.wildfly.extension.undertow.security.SecurityContextThreadSetupAction.lambda$create$0(SecurityContextThreadSetupAction.java:105)
    at org.wildfly.extension.undertow.deployment.UndertowDeploymentInfoService$UndertowThreadSetupAction.lambda$create$0(UndertowDeploymentInfoService.java:1504)
    at org.wildfly.extension.undertow.deployment.UndertowDeploymentInfoService$UndertowThreadSetupAction.lambda$create$0(UndertowDeploymentInfoService.java:1504)
    at org.wildfly.extension.undertow.deployment.UndertowDeploymentInfoService$UndertowThreadSetupAction.lambda$create$0(UndertowDeploymentInfoService.java:1504)
    at org.wildfly.extension.undertow.deployment.UndertowDeploymentInfoService$UndertowThreadSetupAction.lambda$create$0(UndertowDeploymentInfoService.java:1504)
    at io.undertow.servlet.handlers.ServletInitialHandler.dispatchRequest(ServletInitialHandler.java:249)
    at io.undertow.servlet.handlers.ServletInitialHandler.access$000(ServletInitialHandler.java:78)
    at io.undertow.servlet.handlers.ServletInitialHandler$1.handleRequest(ServletInitialHandler.java:99)
    at io.undertow.server.Connectors.executeRootHandler(Connectors.java:376)
    at io.undertow.server.HttpServerExchange$1.run(HttpServerExchange.java:830)
    at org.jboss.threads.ContextClassLoaderSavingRunnable.run(ContextClassLoaderSavingRunnable.java:35)
    at org.jboss.threads.EnhancedQueueExecutor.safeRun(EnhancedQueueExecutor.java:1982)
    at org.jboss.threads.EnhancedQueueExecutor$ThreadBody.doRunTask(EnhancedQueueExecutor.java:1486)
    at org.jboss.threads.EnhancedQueueExecutor$ThreadBody.run(EnhancedQueueExecutor.java:1377)
    at java.lang.Thread.run(Thread.java:750)
Caused by: java.lang.ClassNotFoundException: org.apache.batik.gvt.TextPainter from [Module "deployment.jasperserver.war" from Service Module Loader]
    at org.jboss.modules.ModuleClassLoader.findClass(ModuleClassLoader.java:255)
    at org.jboss.modules.ConcurrentClassLoader.performLoadClassUnchecked(ConcurrentClassLoader.java:410)
    at org.jboss.modules.ConcurrentClassLoader.performLoadClass(ConcurrentClassLoader.java:398)
    at org.jboss.modules.ConcurrentClassLoader.loadClass(ConcurrentClassLoader.java:116)
    ... 59 more

This error occurs when I open the OLAP View and click on the "Output as Excel" button or when I try to export the view as a PDF document.

Upon further investigation, I noticed that the TextPainter class is actually present in the org.apache.batik.bridge package, not in the org.apache.batik.gvt package as mentioned in the error.

Is there a known issue or a possible misconfiguration that could cause this error specifically when exporting OLAP View data to Excel or PDF? How can I resolve this issue and successfully export the OLAP View as Excel or PDF?

I appreciate any assistance or guidance you can provide to help resolve this problem. If you require any additional information or log files, please let me know.

Thank you for your attention to this matter.