Error exporting dashboard for external users

[jose_galvez]

Hi,

We are facing an issue regarding scheduled dashboards. It fails with externally defined users, but it works fine with internal users like superuser, jasperadmin or a new user I created by the "Manage Users" screen in jasperreports. I also tried modifying the flag and a couple of other fields on the database so that the user was considered internal or external which proved that it has something to do with it. The error we are getting is this:

2018-07-09 15:39:11,690 ERROR DashboardExecutionJob,quartzScheduler_Worker-1:210 - The dashboard export job for /E2M_Reporting/Nexala_Testing/Nexala_dashboard failed to execute.
2018-07-09 15:39:12,226 ERROR ReportExecutionJob,quartzScheduler_Worker-1:363 - The report was not completed. An error occurred while executing it. (Error UID: a29376ed-a0fa-463e-b525-ee97ec780436)
com.jaspersoft.jasperserver.api.JSException: Error filling report
Arguments:
        at com.jaspersoft.jasperserver.api.engine.jasperreports.service.impl.EngineServiceImpl$FillResultListener.reportFillError(EngineServiceImpl.java:1306)
        at net.sf.jasperreports.engine.fill.BaseFillHandle.notifyError(BaseFillHandle.java:216)
        at net.sf.jasperreports.engine.fill.BaseFillHandle$ReportFill.run(BaseFillHandle.java:138)
        at com.jaspersoft.jasperserver.api.engine.jasperreports.service.impl.EngineServiceImpl$SynchronousExecutor.execute(EngineServiceImpl.java:932)
        at net.sf.jasperreports.engine.fill.BaseFillHandle.startFill(BaseFillHandle.java:169)
        at com.jaspersoft.jasperserver.api.engine.jasperreports.service.impl.EngineServiceImpl.fillReport(EngineServiceImpl.java:1863)
        at com.jaspersoft.jasperserver.api.engine.jasperreports.service.impl.EngineServiceImpl$SynchronousReportFiller.fillReport(EngineServiceImpl.java:836)
        at com.jaspersoft.jasperserver.api.engine.jasperreports.service.impl.EngineServiceImpl.fillReport(EngineServiceImpl.java:1790)
        at com.jaspersoft.jasperserver.api.engine.jasperreports.service.impl.EngineServiceImpl$ReportFill.runWithDataSource(EngineServiceImpl.java:1130)
        at com.jaspersoft.jasperserver.api.engine.jasperreports.service.impl.EngineServiceImpl$ReportFill.runReport(EngineServiceImpl.java:1059)
        at com.jaspersoft.jasperserver.api.engine.jasperreports.service.impl.EngineServiceImpl$ReportRunnable.run(EngineServiceImpl.java:954)
        at com.jaspersoft.jasperserver.api.engine.jasperreports.service.impl.EngineServiceImpl$SynchronousExecutor.execute(EngineServiceImpl.java:932)
        at com.jaspersoft.jasperserver.api.engine.jasperreports.service.impl.EngineServiceImpl.fillReport(EngineServiceImpl.java:649)
        at com.jaspersoft.jasperserver.api.engine.jasperreports.service.impl.EngineServiceImpl.executeReportUnitRequest(EngineServiceImpl.java:2045)
        at com.jaspersoft.jasperserver.api.engine.jasperreports.domain.impl.ReportUnitRequest.execute(ReportUnitRequest.java:67)
        at com.jaspersoft.jasperserver.api.engine.jasperreports.service.impl.EngineServiceImpl.execute(EngineServiceImpl.java:529)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
        at java.lang.reflect.Method.invoke(Method.java:498)
        at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:317)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:183)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:150)
        at org.springframework.aop.aspectj.MethodInvocationProceedingJoinPoint.proceed(MethodInvocationProceedingJoinPoint.java:80)
        at com.jaspersoft.ji.license.LicenseCheckAspect.runReport(LicenseCheckAspect.java:138)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
        at java.lang.reflect.Method.invoke(Method.java:498)
        at org.springframework.aop.aspectj.AbstractAspectJAdvice.invokeAdviceMethodWithGivenArgs(AbstractAspectJAdvice.java:621)
        at org.springframework.aop.aspectj.AbstractAspectJAdvice.invokeAdviceMethod(AbstractAspectJAdvice.java:610)
        at org.springframework.aop.aspectj.AspectJAroundAdvice.invoke(AspectJAroundAdvice.java:65)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:161)
        at org.springframework.aop.interceptor.ExposeInvocationInterceptor.invoke(ExposeInvocationInterceptor.java:91)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
        at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)
        at com.sun.proxy.$Proxy72.execute(Unknown Source)
        at com.jaspersoft.jasperserver.api.engine.scheduling.quartz.ReportExecutionJob.runReport(ReportExecutionJob.java:847)
        at com.jaspersoft.jasperserver.api.engine.scheduling.quartz.ReportExecutionJob.executeReport(ReportExecutionJob.java:814)
        at com.jaspersoft.ji.report.options.engine.ReportOptionsExecutionJob.executeReport(ReportOptionsExecutionJob.java:138)
        at com.jaspersoft.jasperserver.api.engine.scheduling.quartz.ReportExecutionJob.executeReport(ReportExecutionJob.java:711)
        at com.jaspersoft.jasperserver.api.engine.scheduling.quartz.ReportExecutionJob.executeAndSendReport(ReportExecutionJob.java:496)
        at com.jaspersoft.jasperserver.api.engine.scheduling.quartz.ReportExecutionJob.execute(ReportExecutionJob.java:245)
        at com.jaspersoft.ji.report.options.engine.ReportOptionsExecutionJob.execute(ReportOptionsExecutionJob.java:47)
        at org.quartz.core.JobRunShell.run(JobRunShell.java:213)
        at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:557)
Caused by: net.sf.jasperreports.engine.JRException: Byte data not found at: repo:/temp/3fde431d-9151-4814-817f-d415c2664b8e.
        at net.sf.jasperreports.repo.RepositoryUtil.getBytesFromLocation(RepositoryUtil.java:210)
        at net.sf.jasperreports.renderers.util.RendererUtil.getNonLazyRenderable(RendererUtil.java:163)
        at net.sf.jasperreports.engine.fill.JRFillImage.evaluateImage(JRFillImage.java:538)
        at net.sf.jasperreports.engine.fill.JRFillImage.evaluate(JRFillImage.java:482)
        at net.sf.jasperreports.engine.fill.JRFillElementContainer.evaluate(JRFillElementContainer.java:381)
        at net.sf.jasperreports.engine.fill.JRFillBand.evaluate(JRFillBand.java:500)
        at net.sf.jasperreports.engine.fill.JRVerticalFiller.fillSummaryNoLastFooterSamePage(JRVerticalFiller.java:1064)
        at net.sf.jasperreports.engine.fill.JRVerticalFiller.fillSummary(JRVerticalFiller.java:1025)
        at net.sf.jasperreports.engine.fill.JRVerticalFiller.fillReportEnd(JRVerticalFiller.java:286)
        at net.sf.jasperreports.engine.fill.JRVerticalFiller.fillReport(JRVerticalFiller.java:122)
        at net.sf.jasperreports.engine.fill.JRBaseFiller.fill(JRBaseFiller.java:582)
        at net.sf.jasperreports.engine.fill.BaseFillHandle$ReportFill.run(BaseFillHandle.java:123)
        ... 43 more

 

How can I prevent this error from happening?