btkibler
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btkibler's post in ReportServer for AWS login hangs in private VPC was marked as the answer
The root cause was an app-aware rule in the Palo Alto firewall between our corporate network and the AWS VPC. The Jaspersoft landing page wasn't blocked (allowed by generic "web-browsing" policy), but once the firewall saw the /jasperserver-pro URL, the traffic was identified as "Jaspersoft", and blocked by default.
Once we fixed the firewall, the login page worked just fine.
