Viewing Charts Pro in PDF export in the browser

Issue

When you export a report to PDF the report displays in the browser in PDF format. However, when the report contains a Charts Pro chart (fusion chart) the chart will not display in the browser with default browser plugin settings, they just display a white area where the chart should be.

Resolution

Adobe Reader or Adobe Acrobat must be installed, during installation a plugin will be installed in all browsers. The browser will use this plugin to render the fusion charts. There is a difference between Windows and Macintosh browser's PDF behavior so I will treat them separately.

Windows

Chrome:

1. In Chrome open a new tab and type "about:plugins."
2. Locate the "Chrome PDF Viewer" plugin and disable it.
3. Locate the "Adobe Reader" plugin and enable it.

Firefox:

1. Click on the three horizontal bars on the toolbar and select "Options."
2. Click on the "Applications" tab.
3. Scroll down and locate the "Portable Document Format (PDF)" content type. In the Action drop down menu select "Use Adobe Acrobat (in Firefox)."

IE: (using IE 10)

1. Click on the gear in the toolbar and choose "Manage add-ons."
2. Click on "Toolbars and Extensions" in the left pain and choose "Run without permission" from the Show drop down menu.
3. Enable the "Adobe PDF Reader" extension.

Macintosh (using OS X 10.9)

Fusion charts are not supported on the Mac in either Chrome or Firefox, but there is a workaround to export the PDF to disk.

Chrome:

1. In Chrome open a new tab and type "about:plugins."
2. Locate the "Chrome PDF Viewer" plugin and disable it.
3. Locate the "Adobe Reader" plugin and disable it.

The PDF will now export to disk.

Firefox:

1. Click on the three horizontal bars on the toolbar and select "Preferences."
2. Click on the "Applications" tab.
3. Scroll down and locate the "Portable Document Format (PDF)" content type. In the Action drop down menu select "Use Adobe Reader (default)."

The PDF will now export to disk.

Safari:

1. From the "Safari" menu choose "Preferences."
2. Select the Security tab and click on "Manage Website Settings..."

   

3. Select "Adobe Reader" in the left pane.
4. Choose "Allow Always" in the drop down menu at the bottom right.