Users and roles are not getting imported

Description:

Getting null pointer exception when trying to import users and roles from a previous version to a new version of TIBCO JasperReports^® Server.

Resolution:

For this particular situation, <role/> is causing the null pointer exception. This is probably a result of an irregular creation from your LDAP where the user is not mapped to a role. You have to find these users and delete them. You can also delete all the external users anyway because they will be regenerated on your new system. You can search for the files *.xml in the exported zip package or directory for this tag <role/>. You will get a list of users that you need to delete

<?xml version="1.0" encoding="UTF-8"?>
<user>
    <username>auserA</username>
    <fullName>auserA</fullName>
    <externallyDefined>true</externallyDefined>
    <enabled>true</enabled>
    <role/>
</user>