ETL Studio installs but errors upon start

Issue:

After install, when attempting to start the studio, an error occurs and a dialog box refers you to the log file. The workspace.metadatalog file contains "java.lang.RuntimeException: No application id has been found."

Resolution:

This can occur when when an older VM is being used to execute the ETL studio/workbench. Your JVM version is found in the log. Check your machine and ensure no other JVM's could be getting picked up onto your runtime path and ensure your JVM is compatible with your ETL software.

Another reason this can occur is if you installed a license from an different version (for example using a 5.0.2 license on 5.1.2 software). Fetch the correct license from your support portal, then delete the 'license' file within the root directory of your studio, for example5.1.2studioJETL-r90681-V5.1.2

Ref. Case #00030565