Case Study: User Got "corrupted license" Error

The Problem

User has reported that he is getting  the "corrupted license" error after applying what he thought a TIBCO JasperReports^® Server license.

The Analysis

User had mistakenly deployed a TIBCO Jaspersoft^® ETL license into a JasperReports^® Server installation. After reapplying the correct JasperReports Server license to correct this mishap, the user is getting the "corrupted license" error. It appears the Jaspersoft ETL license that this user had tried in this JasperReports Server deployment accidentally triggered the license protection mechanism which requires the system administrator's action to reset.

The Resolution

Please do as the following to reset the license protection in user's JasperReports Server deployment:

1. Stop apache-tomcat web application server;

2. Look for .jrlic, .jrslic, and .jslic files on the server and delete them. Most likely the user will not be able to find the .jrlic file on the server and that is Oaky. These are hidden license files created when JasperReports Server is accessing the license content. The location of those files are under the system's user.home directory. For example, on Windows, it may be in C:/users/JohnDoe. In Linux, it could be in /usr depending on how the system variable %USER_HOME% is defined.

   !!! PLEASE MAKE SURE DO NOT TOUCH .jrsks AND .jrsksp FILES UNDER THE SAME LOCATION. !!! Those are for server keystore encryptions. If removed, user will not be able to start up JasperReports Server.

3. Restart apache-tomcat web application server;

4. Clear browser cache and test JasperReports Server again.

TTC-20201129-1899429