When viewing a dashboard in JasperReports Server, a customer selected the export icon to export to PDF,PNG, etc and received the error:
"Dashboard renderer not found or failed to start. Please contact your system administrator"
This is typically caused by misconfiguration surrounding phantom.js , logfiles will confirm.
Per the User Guide, to export a dashboard the export button must be enabled via Dashboard Properties and PhantomJS has been installed the application server host and configured. PhantomJS can be installed from http://phantomjs.org/ .
For exporting to dashboard your WEB-INFljs.config.properties must contain a valid path for entry "phantomjs.binary", like:
Restart after making updates to .properties files, then test again.
Full information on installing and configuring phantomjs is discussed in the Administration Guide:
|Ref. Case 00069613