Problem
TIBCO JasperReports® Server installation is successful , Tomcat home page is working http://localhost:8080 but Jasper server web portal is not accessible
Solution
Check for error in log directory (<Installation Directory>apache-tomcatlogs) .. if you find the below error in jasperreportstomcat-stdout.XXXXX.log please make sure you change the account "Apache Tomcat 8.5 jasperreportsTomcat" service is running with the account which has full access to the installation directory.
Caused by: org.apache.commons.configuration2.ex.ConfigurationException: Could not locate: org.apache.commons.configuration2.io.FileLocator@45929ed5[fileName=.jrsksp,basePath=C:\Users\XXX.XX.X,sourceURL=,encoding=ISO-8859-1,fileSystem=com.jaspersoft.jasperserver.crypto.utils.Base64SynchronizingFileSystem@40678495,locationStrategy=com.jaspersoft.jasperserver.crypto.utils.JrsBasePathLocationStrategy@79192688] at org.apache.commons.configuration2.io.FileLocatorUtils.locateOrThrow(FileLocatorUtils.java:345) at org.apache.commons.configuration2.io.FileHandler.load(FileHandler.java:971) at org.apache.commons.configuration2.io.FileHandler.load(FileHandler.java:701) at org.apache.commons.configuration2.builder.FileBasedConfigurationBuilder.initFileHandler(FileBasedConfigurationBuilder.java:311) at org.apache.commons.configuration2.builder.ReloadingFileBasedConfigurationBuilder.initFileHandler(ReloadingFileBasedConfigurationBuilder.java:184)
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