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  • Jasper Web Application down. Logon page spinning


    dszeto

    Issue Description

    Jasper Web Application down. After increasing the java memory to 12GB. Jasper is up for about 1 week and it crashed again with the error:Apr 06, 2016 8:19:39 AM com.sun.jersey.spi.container.ContainerResponse mapMappableContainerExceptionSEVERE: The exception contained within MappableContainerException could not be mapped to a response, re-throwing to the HTTP containerjava.lang.OutOfMemoryError: Java heap space

    Resolution

    The new java heap settings the customer set were not taking effect, as shown when running the diagnostic report. Upon further investigation,they needed to add the -d64 parameter for the new heap size to take effect, as their OS was using 64 bit architecture.

    Ref. Case 00067902

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