Jasper login page does not load

Issue Description

When starting TIBCO JasperReports^® Server, the login page does not appear and instead the error message is "this page cannot be displayed".

Resolution

To troubleshoot this, it helps to narrow this down by checking whether the application server itself is running. If, for example, you are using Tomcat and http://yourServer:port loads the Tomcat landing page, then this demonstrates the application server is running. The application server logs will also provide clues as to whether Jasper loaded correctly. For instance, in catalina.out you would see

INFO: Deploying web application directory /path/to/jasperserver-pro

In this case, this message was not appearing in the logs and upon further review, they had some security enabled that performs automatic redirection of requests and so if the url was https instead of http Jasper would not load.