Error exporting dashboard: java.lang.IllegalStateException: The driver executable does not exist:

Issue Description

Unexpectedly a customer began seeing an error while trying to export from a dashboard. The error stacktrace begins:

java.lang.IllegalStateException: The driver executable does not exist: /usr/share/jbossas/bin at

com.google.common.base.Preconditions.checkState(Preconditions.java:197) at

org.openqa.selenium.remote.service.DriverService.checkExecutable(DriverService.java:117)

Resolution

PhantomJS is relied upon for export of dashboards. Steps for setup/config of PhantomJS are here:

https://community.jaspersoft.com/documentation/tibco-jasperreports-server-community-project-administrator-guide/v720/configuring-0#Configuring_a_JavaScript_Engine

An internet research found a thread below this error means that PhantomJS is trying to execute, but is not found or not configured correctly.

https://stackoverflow.com/questions/28794127/java-lang-illegalstateexception-the-driver-executable-does-not-existPhantomJS

The error was corrected by retracing steps from documentation, including verifying the location of the executable and ensuring permissions in the file system were correct.

Ref. Case 01847941