Administering scheduled reports

Issue Description

I have some users that authenticate using Active Directory that I want to be administrators and manage scheduled reports but they are not able to see the scheduled reports icon. I have tried giving them the internal role ROLE_ADMINISTRATOR but that disappears as soon as they log in. I have also tried creating an external role MY_ADMIN that I have given Administer rights to the whole organization but they are still not able to see the scheduled reports icon.

Resolution

First, make sure that the external role MY_ADMIN is mapped properly to ROLE_ADMINISTRATOR in applicationContext-externalAuth-LDAP.xml.  Most importantly, check and make sure that you don't have the value defined as follows:

<value>ROLE_ADMINISTRATOR|*</value>

It should be

<value>ROLE_ADMINISTRATOR</value>

so that the external admin role is mapped to a system root role.  Otherwise, the external role would not have any admin capabilities including scheduling.

Ref. Case 00056505