[#9636] - License Failed Error

Category:
Bug report
Priority:
Urgent
Status:
New
Project: Severity:
Critical
Resolution:
Open
Component: Reproducibility:
Not Attempted
Assigned to:
0

Hi Team,

We are seeing intermittent license issue on Jasper Soft Server. Subscription is expiring on 30 July 2017. Issue gets resolved after restart.

2017-06-20 05:34:59,741 ERROR AsyncJasperPrintAccessor,pool-6-thread-8:315 - Error during report execution
com.jaspersoft.jasperreports.license.LicenseException: Licencia no válida. No se encontró el archivo de licencia /data/apps/jasperreports/jasperserver.license.
at com.jaspersoft.ji.license.JRLicenseProviderAdapter.requireLicense(JRLicenseProviderAdapter.java:78)
at com.jaspersoft.ji.license.JRLicenseProviderAdapter.requireFeature(JRLicenseProviderAdapter.java:70)
at com.jaspersoft.jasperreports.license.LicenseManager.requireFeature(LicenseManager.java:113)
at com.jaspersoft.jasperreports.highcharts.HighChartsUtils.requireHighchartsFeature(HighChartsUtils.java:49)
at com.jaspersoft.jasperreports.highcharts.charts.ChartFillComponent.<init>(ChartFillComponent.java:109)
at com.jaspersoft.jasperreports.highcharts.charts.ChartFillGenericElement.<init>(ChartFillGenericElement.java:22)

AttachmentSize
Image icon license_after_restart.jpg130.5 KB
nilesh.x.jadhav's picture
Joined: Jun 20 2017 - 7:35am
Last seen: 3 years 11 months ago
Feedback