[#13571] - PhantomJS

Category:
Bug report
Priority:
Urgent
Status:
New
Project: Severity:
Critical
Resolution:
Open
Component: Reproducibility:
Random
Assigned to:

Hi Team,

We are facing the below error in random only when we download the reports. Please advice to overcome from the problem.

Cheers,
Kannan

2021-05-02 04:08:20,844 ERROR ProcessOutputReader,JR PhantomJS error phantomjs#11:149 - PhantomJS phantomjs#11 error: Can't open 'jr_script_7037296075495756126_process.js'
2021-05-02 04:08:20,852 ERROR PhantomJSProcess,http-nio-80-exec-20:145 - PhantomJS process phantomjs#11 failed to start
2021-05-02 04:08:20,860 ERROR SecureExceptionHandlerImpl,http-nio-80-exec-20:116 - There was an error on the server. Try again or contact site administrators. (Error UID: 340e6993-9fbb-4951-b724-84e11a54a44e)
2021-05-02 04:08:20,860 ERROR ErrorPageHandlerAction,http-nio-80-exec-20:118 - Error UID 340e6993-9fbb-4951-b724-84e11a54a44e
net.sf.jasperreports.engine.JRRuntimeException: net.sf.jasperreports.engine.JRRuntimeException: net.sf.jasperreports.engine.JRRuntimeException: The PhantomJS process failed to start.
at com.jaspersoft.jasperreports.highcharts.charts.ChartXlsHandler.exportElement(ChartXlsHandler.java:50)
at net.sf.jasperreports.engine.export.JRXlsExporter.exportGenericElement(JRXlsExporter.java:1973)
at net.sf.jasperreports.engine.export.JRXlsAbstractExporter.exportPage(JRXlsAbstractExporter.java:1267)
at net.sf.jasperreports.engine.export.JRXlsAbstractExporter.exportReportToStream(JRXlsAbstractExporter.java:1031)
at net.sf.jasperreports.engine.export.JRXlsAbstractExporter.exportReport(JRXlsAbstractExporter.java:879)
at com.jaspersoft.jasperserver.war.action.ReportExcelExporter.export(ReportExcelExporter.java:128)
at com.jaspersoft.jasperserver.war.action.AbstractReportExporter.exportBuffered(AbstractReportExporter.java:188)
at com.jaspersoft.jasperserver.war.action.AbstractReportExporter.export(AbstractReportExporter.java:96)
at com.jaspersoft.jasperserver.war.action.ReportExporterAction.export(ReportExporterAction.java:160)
at sun.reflect.GeneratedMethodAccessor955.invoke(Unknown Source)

v7.2.1
JasperServer
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