Jaspersoft Community Edition Login and Connection time out Error

[purub]

Hi, we downloaded Jaspersoft studio community edition 6.21.1 but whenever I try to sign into the software it gives me an exception message :

javax.net.ssl.SSLHandshakeException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target

we tried with the below steps as well but still getting same login error or exception. 

ping community.jaspersoft.com
PING i328763.invisionservice.com (54.192.95.116): 56 data bytes
64 bytes from 54.192.95.116: icmp_seq=0 ttl=244 time=36.161 ms
64 bytes from 54.192.95.116: icmp_seq=1 ttl=244 time=31.265 ms


java.net.UnknownHostException: unknown host (community.jaspersoft.com)
This issue is related to a network with a private DNS which filters hosts resolution.
Can be easily verified by running the command in a command prompt or terminal:
nslookup community.jaspersoft.com
and verify that the domain can be resolved or not.
The issue can be solved by either set (at least temporarily) the DNS of the machine to 8.8.8.8 (Google DNS), or by modifying the file hosts (on mac /etc/hosts, on windows c:\Windows\System32\Drivers\etc\hosts) by adding the following line:
54.192.95.70 community.jaspersoft.com

How to configure Jaspersoft Studio to use a proxy
To specify proxy settings in Jaspersoft Studio, you need to modify the file "Jaspersoft Studio.ini" by setting the following java system properties:
http.proxyHost
http.proxyPort
http.nonProxyHosts
It can by done by adding lines at the end of the INI file with a text editor:
...
-Dhttp.proxyHost=example.proxy.host
-Dhttp.proxyHost=123
-Dhttp.proxyHost=some_host_to_exclude

Need help with this 

[Swapnil Pawar]

Hi 

 

You already followed the suggestion given for this issue:

https://community.jaspersoft.com/forums/topic/68153-connection-to-the-jaspersoft-studio-community-edition/

It looks like we need to investigate this issue more thoroughly. Please open a support ticket so our team of experts can help with the larger scope of your concerns.

Thanks!