Non admins cannot execute reports

[dschafer]

This issue seemed to arrive out of the blue.We have a japserserver install that is accessed via non-admin users.   About a week ago we started getting security errors when these users run reports.
I've tried giving users admin permissions to the reports but the same error occurs.

(I removed a stack trace because it was being blocked by cloudfront)

Has anyone dealt with this before?   We're running on EC2.

Thanks
 

[dschafer]

The stack trace for the error is  (had to paste an image because the actual text was triggering cloudfront)

 

[prparame]

Hi dschafer,

This issue appears to be linked to the roles and permissions assigned to your non-admin users. Are these non-admin users classified as external users?

1. Verify whether the reports can be executed by admin users. If they can, it confirms that there are no issues with the JRXML reports.

2. Determine if all non-admin users are encountering this problem or if only some are affected. Compare the roles of users who can run the reports with those experiencing the issues to identify any differences.

3. Is there an SSO mechanism (OIDC, SAML, Preauth, LDAP) in place that Jasperserver uses for user login? If so, please verify with the IDP to ensure that there are no issues with the roles assigned to non-admin users. When a user logs in through SSO, their roles are synchronized from the IDP to Jaspersoft.

Please check the above points.

If this doesn't solve the problem,  please attach the full stack trace of the logs which will help us to analyze further.

 

Thanks

Prasanth