After I install jasper 7.9.0 and apply hotfix , i get error and not getting login page

[emailmubeenqureshi]

Hi,

I have installed jasper and applied hotfix using folloing files.

TIB_js-jrs_7.9.0_linux_x86_64.run

hotfix_JRSPro7.9.0_cumulative_20210707_1840.zip

 

Installation is successful but I cant get login page. Error in log file says...

 

java.lang.IllegalStateException: Illegal access: this web application instance has been stopped already. Could not load [META-INF/services/javax.xml.parsers.DocumentBuilderFactory]. The following stack trace is thrown for debugging purposes as well as to attempt to terminate the thread which caused the illegal access.

 

 

Please help !

Thanks

Mubeem

[jonmcano]

Can you post the full stack dump or log file?