Jasper Reports Server - Evaluation, unable to login

[sjmackenzie40]

Hi,

I have installed the evaluation copy of Jasper Reports Server on a Windows 2008 Server.  When I try and connect locally through http://localhost:8080/jasperserver-pro/login.html, the login button is disabled.  This implies the license isnt perhaps being recognised.  I tried to connect remotely to the PC over the network in case it was to do with browser versions, and cannot connect at all to http://serverX/jasperserver-pro/login.html, implying an inability to connect (which may be a separate issue, or somehow related).  I can ping the server and can connect remotely to port 80 to another http server (IIS).  I am connecting using superuser/superuser as per instructions.

Any help appreciated.  I see there is a folder called eval-licenses in the installation folder, but am not clear if there is any action for me to perform with these.

Stephen

 

[hozawa]

It's probably not a license issue. License error results in an error messages saying license is invalid and do not show the login page.

First, try clearing your web browser's cache. If you've accessed different version of JasperReports Server, it may have cached some files which is different (because it's for a different version).

Second, go to where you've installed JasperReports Server. There should be apache-tomcatlog folder. Check the error messages.

There's also a log file under apache-tomcatwebappsjasperserver-proWEB-INFlogs

[sjmackenzie40]

Thanks, I will try tomorrow. Although this is a fresh windows install and the first attempt at installing JasperReports. I am curious as to why I cant connect to the tomcat instance from another machine, when I can connect on port 80 to an IIS website running on that box...is the evaluation restricted in terms of connectivity...not that I can connect ;-)

 

I also tried editing the tomcat-users.xml file to add a manager-gui role, but could not connect to the tomcat manager application.

[hozawa]

Does the tomcat root page show when you access the following page? If not, tomcat is not working. If the service is up (check the log and Windows' service), check if the Windows security is blocking port 8080.

http://localhost:8080

[sjmackenzie40]

The tomcat root page shows, when I select localhost:8080. The jasper reports server must be running to give me the log on page. It is just the logon button is disabled. Have cleared the cache, and nothing apparent in the logs (the WEB-INF log file is empty).