Error Installing Jaspersoft ETL on Mac OS X 10.9

[saturno10]

Hi

I'm installing Jaspersoft ETL V5.2.2 on a Mac OSX with 10.9 Mavericks, but I allways get an error.

I have JVM 1.6 installed, and JasperStudio running fine.

this is the bitrock_installer.log content

Log started 11/12/2013 at 13:55:15

Preferred installation mode : osx

Trying to init installer in mode osx

Error loading image leftImage. Incorrect format?

Error loading image splashImage. Incorrect format?

Mode osx successfully initialized

Executing service jaspersoft-jac stop

Script exit code: 127

 

Script output:

 

 

Script stderr:

 /bin/sh: service: command not found

 

Error running service jaspersoft-jac stop : /bin/sh: service: command not found

Executing service jaspersoft-cmdline stop

Script exit code: 127

 

Script output:

 

 

Script stderr:

 /bin/sh: service: command not found

 

Error running service jaspersoft-cmdline stop : /bin/sh: service: command not found

 

Thanks for any help

[seabrae]

I'm having the same issue.  Did you find a resolution?  Tx for any help.

[n.moses]

I'm also seeing the same problem when installing on a Mac OS X Mavericks version 10.9.1. 

I'm trying to evaluate the commercial ETL product........so far I'm not impressed. My company was considering purchasing the Jaspersoft Business Intelligence Suite, but this experience has raised serious concerns about the quality of your products and QA.

Could someone from Jaspersoft respond with a workaround or a date when the problem will be fixed.

[ernestoo]

Unfortunately Mac OS X 10.9 is not an officially supported platform yet: https://help.talend.com/display/TalendPlatformUniversalInstallationandUpgradeGuide54EN/1.7+Compatible+Platforms

Sorry for the trouble! Just a note: if you are evaluating a commercial edition of Jaspersoft you can get official help from Jaspersoft (these forums are not necessarily monitored by staff)