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Export totals different than onscreen


karie.kelly

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We have a cross tab report that displays various totals - it is two levels deep. However, when we export to excel, the totals are different. 

First - I notice those rows that had a blank/null value for the secondary subtotal are excluded form the export.  But, that does not account for the difference in totals. 

 

Why is the export not exactly the same as what is on screen when exporting to any format - docx, xlsx, pdf? For example a distinct ID total in the UI shows 892, but all exports show totals = 693. 

And, when I try to add up different numbers, I cannot get to the 693 number. 

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